Sales, Course Completion, and Refund Policy:
A student is entitled to a full tuition refund minus a $25 administration fee if ALL of the following conditions have been met:

Special Note: Tuition refunds are usually governed by each individual state in accordance with anti-discriminatory laws as they pertain to tuition and enrollment guidelines. We are happy to issue any student a refund as long as the criteria are met per that state agency's laws and guidelines.

a. The refund is requested within 14 days of the student’s registration date, and Train Agents Inc. has received a written note via email to customerservice@trainagents.com canceling the student’s enrollment and requesting a refund

b. The student has not completed any course; and

c. $25.00 administrative and processing fee may be charged on all tuition refunds. No refund will be paid until the written refund request has been received by Train Agents Inc..

The refund will be paid within 5 days of receipt of the written refund request.

Timeline

All courses must be completed within 12 months of the original enrollment date.  Extensions can be purchased for incomplete courses at the end of the initial 12 month period.

Students that complete a course will be able to obtain their certificate of completion immediately upon finishing the course and will also be able to obtain copies at any time by logging in to the website for a period of 2 years following the date of enrollment in the course. 

Train Agents Inc. provides copies of transcripts to the State upon request and may also provide authorized State personnel online access to our website for the sole purpose of validating a student’s participation in our online programs.  If you receive a letter from the State indicating that you have been randomly selected for an audit of your online education, please feel free to contact us as we can assist you.

Texas Final Exam Requirements:
 

Important: Read Before You Start Your Exam

Note: The final exam is NOT open book.
Please make sure to put away all study materials and electronic devices before you begin.

For your Texas Qualifying Course exam, you will need to complete a proctoring process. You have two options for how your exam is proctored. Please read the instructions carefully before you begin.

Option 1: Supervised Proctoring

With this option, you will have someone you know supervise your exam in person.
Your proctor must be an approved individual such as a pastor, librarian, or similar.

Steps for Supervised Proctoring:

Enter Proctor Information:
Before you begin, enter your proctor’s details, including their email address and organization’s website URL.

Proctor Code (Before Exam):
Your proctor will receive an email with a special code. Ask them to enter this code before you start the exam.

Proctor Code (After Exam):
When you finish the exam, your proctor will enter a final code from their email to submit your test for scoring.

Note: Your exam will not be graded until your proctor enters this final code!

Option 2: Web Proctoring (No Proctor Needed)

With this option, you do not need another person to supervise. You will verify your identity through your webcam.

Steps for Web Proctoring:

Payment:
Complete the payment for web proctoring.

ID Verification:
Hold your driver’s license next to your face and take a photo using your webcam when prompted.

Camera Setup:
If you have more than one webcam, choose the correct one from the options provided.

Live Feed:
You’ll see your webcam live feed on your screen. When ready, click “Take Photo” to capture your ID verification photo.

Save Photo:
Your photo will be saved for security purposes.

During the Exam:
Before every security question (including at the end of the exam), you will be asked to take a new photo to confirm your identity.

*Please use the latest version of your web browser. Google Chrome and Edge work the best. Safari struggles with some of our features. You can download browsers by going to google or your preferred search browser. 

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