Sales, Course Completion, and Refund Policy:
A student is entitled to a full tuition refund minus a $25 administration fee if ALL of the following conditions have been met:

Special Note: Tuition refunds are usually governed by each individual state in accordance with anti-discriminatory laws as they pertain to tuition and enrollment guidelines. We are happy to issue any student a refund as long as the criteria are met per that state agency's laws and guidelines.

a. The refund is requested within 14 days of the student’s registration date, and Train Agents Inc. has received a written note via email to customerservice@trainagents.com canceling the student’s enrollment and requesting a refund

b. The student has not completed any course; and

c. $25.00 administrative and processing fee may be charged on all tuition refunds. No refund will be paid until the written refund request has been received by Train Agents Inc..

The refund will be paid within 5 days of receipt of the written refund request.

Timeline

All courses must be completed within 12 months of the original enrollment date.  Extensions can be purchased for incomplete courses at the end of the initial 12 month period.

Students that complete a course will be able to obtain their certificate of completion immediately upon finishing the course and will also be able to obtain copies at any time by logging in to the website for a period of 2 years following the date of enrollment in the course. 

Train Agents Inc. provides copies of transcripts to the State upon request and may also provide authorized State personnel online access to our website for the sole purpose of validating a student’s participation in our online programs.  If you receive a letter from the State indicating that you have been randomly selected for an audit of your online education, please feel free to contact us as we can assist you.

*Please use the latest version of your web browser. Google Chrome and Edge work the best. Safari struggles with some of our features. You can download browsers by going to google or your preferred search browser. 

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